Privacy Policy

1. Introduction

Welcome to XEA. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our marketing automation platform.

By using XEA, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1 Personal Information

When you register for an account, we collect:

• Email address
• Name
• Password (stored securely using encryption)

2.2 Social Media Account Information

When you connect your social media accounts (Instagram, TikTok), we collect:

• Account username and profile information
• Access tokens to post content on your behalf
• Account type and permissions granted

2.3 Store and Product Information

When you add store URLs, we may collect:

• Store URL and product information
• Product images and descriptions
• Pricing information

2.4 Payment Information

Payment processing is handled by PayPal. We do not store your credit card or bank account information. PayPal's privacy policy governs the collection of payment data.

3. How We Use Your Information

We use the collected information to:

• Provide and maintain our service
• Generate AI-powered marketing content for your products
• Post approved content to your connected social media accounts
• Process your subscription payments
• Send you notifications about content approvals and service updates
• Improve our service and develop new features
• Respond to your inquiries and support requests

4. Data Sharing and Disclosure

We do not sell your personal information. We may share your information with:

• Social Media Platforms: To post content on your behalf (Instagram, TikTok)
• Payment Processors: PayPal for subscription processing
• AI Service Providers: To generate marketing content (data is processed securely)
• Legal Requirements: When required by law or to protect our rights

5. Data Security

We implement appropriate security measures to protect your personal information, including:

• Encryption of passwords and sensitive data
• Secure HTTPS connections
• Regular security audits
• Limited access to personal data by authorized personnel only

6. Your Rights

You have the right to:

• Access your personal data
• Correct inaccurate data
• Delete your account and associated data
• Disconnect your social media accounts at any time
• Cancel your subscription
• Opt-out of marketing communications

7. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you services. You can request deletion of your data by contacting us or deleting your account.

Important: When you log out or delete your account, your personal information will be automatically and permanently deleted from our systems after 30 days. During this period, you may recover your account by logging back in. After 30 days, all data associated with your account will be irreversibly removed.

8. Cookies and Tracking

We use cookies and similar tracking technologies to enhance your experience on XEA. For detailed information about the cookies we use and how to manage them, please see our Cookie Policy.

Types of cookies we use include:

• Essential cookies: Required for authentication and security
• Functional cookies: Remember your preferences and settings
• Analytics cookies: Help us understand how you use our service

9. Third-Party Services

Our service integrates with third-party platforms that have their own privacy policies:

• Instagram Privacy Policy
• TikTok Privacy Policy
• PayPal Privacy Policy

10. Children's Privacy

XEA is not intended for children under 18 years of age. We do not knowingly collect personal information from children under 18.

11. Content Moderation & Prohibited Content

To maintain a safe platform, we use AI-powered content moderation to scan all store URLs and user-submitted content. This involves analyzing website content for prohibited material including:

• Adult/sexual content
• Violence and graphic content
• Hate speech and discrimination
• Drug-related content
• Gambling content
• Self-harm content
• Fraudulent or deceptive content

Important: Attempting to submit prohibited content results in immediate and permanent account termination without refund. We report illegal content to appropriate authorities when required by law.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

13. Contact Us

If you have questions about this Privacy Policy, please contact us at:

Email: ama.owner.ibo@gmail.com